Help & FAQs

Open your shipping confirmation email and follow the tracking link for the latest update. Can't find it? Check your spam or promotions folder.

If you haven't received a shipping email or need help finding your order, email contact@tryolvera.shop with your order number and the email used at checkout.

Most U.S. orders arrive within 5–9 business days after shipment. Delivery can take up to 14 business days, depending on the destination and carrier. Processing time is separate from delivery time.

International orders may take longer. Check the estimate shown at checkout and your tracking link. These are estimates, not guaranteed arrival dates. See our Shipping Policy.

It can take up to 48 hours after shipment for the first carrier scan to appear. Gaps between later scans don't always mean a parcel has stopped moving.

If your delivery estimate has passed, or the tracking shows a problem, contact us with your order number. For U.S. orders, please also get in touch if it has been 14 business days since shipment and your order hasn't arrived.

If the product arrived but tracking never shows a delivery scan, email us with your order number, tracking information and the date it arrived. We'll help confirm the delivery date used for your product's guarantee.

Check the delivery location and any safe places around it, then ask your household, neighbors or building reception whether someone accepted the parcel.

If you still can't find it, email us promptly with your order number. We'll review the tracking and help with the next steps. Please don't post your address or order details in public comments.

Items from the same order may ship separately, each with its own tracking link. A second shipping email does not by itself mean you were charged again, and we don't charge extra shipping just because we split an order.

Check your order confirmation for the items purchased. If you see a separate charge you don't recognize, contact us so we can check it.

Compare what arrived with your order confirmation and check whether another parcel is still on the way.

If something is wrong, email us your order number and a short description. Photos of the item, packaging and shipping label help if available. Keep the packaging while we look into it, and don't use a product with damaged or broken safety packaging. We'll explain the replacement, refund or other available next step.

Email us as soon as possible with your order number and the change you need. We'll check whether the order can still be updated or stopped; changes aren't guaranteed once processing has started.

Updating the address in your account won't automatically change an order already being processed. For future subscription deliveries, update your membership details too.

Contact us as soon as possible with both order numbers, if you have them. We'll check the orders and whether one can still be cancelled.

If processing has already started, we'll explain the available options. Please don't place another order while waiting for us to check.

We ship to eligible U.S. addresses and to additional destinations where checkout offers a shipping option. Enter your address at checkout to see availability and charges before payment.

Standard U.S. shipping is free on subscriptions. Shipping options for one-time purchases and other destinations are shown at checkout.

International orders may be subject to duties, taxes or customs charges. Unless checkout says otherwise, these are the recipient's responsibility.

Customs processing can also affect delivery times. See our Shipping Policy for details.

If your order included a digital guide, it isn't a printed item in the parcel. Check your order and delivery emails, including spam or promotions, for a download link.

If you can't find it, email us with your order number and we'll help you access the guide included with your purchase.

Check your order confirmation for recurring-order details, or sign in to Manage Membership using the email you used at checkout.

If you're unsure, email us with your order number. We'll check whether your purchase was one-time or recurring.

A subscription renewal is one possible reason. Check your order emails and Manage Membership for a matching renewal and billing date.

If you don't recognize the charge, contact us with its date, amount and your order number if available. We'll help identify it. Please never email your full card number or security code.

Sign in to Manage Membership with the email used at checkout and cancel your active subscription. If you can't access it or need help, email contact@tryolvera.shop.

There is no minimum commitment or cancellation fee. Cancel before the next renewal is processed to avoid that charge. Cancellation stops future renewals; it doesn't automatically cancel an order already processed. Keep the cancellation confirmation for your records.

Yes. If you still have product left or will be away, use the available skip or pause controls in Manage Membership before your next order is processed.

If you can't find the option you need, email us. Check the updated next billing date after making a change. Orders already processed may need to be handled separately.

Your subscription details show the recurring products, quantities, price and billing schedule. Check Manage Membership and your order confirmation for the details of your plan.

The billing date is not the delivery date; shipping follows after the renewal is processed. If the schedule doesn't match how quickly you're using the product, contact us before the next charge.

Cancelling stops future renewals, but it doesn't automatically cancel or refund an order already processed.

Contact us promptly with the order number. We'll check whether it can still be stopped. If it has already progressed, any return or refund will be handled under our Refund Policy.

Sign in to Manage Membership and update the details for your subscription before the next order is processed.

If an order is already underway, email us separately about that order. For payment changes, use the secure account options—never send card details by email. Contact us if you need help accessing them.

Promotional gifts are generally included with the first qualifying order only, unless the offer says otherwise. The recurring products listed in your subscription summary are what will repeat.

Pouches included in a recurring bundle are separate from first-order promotional gifts. Your subscription summary confirms which pouches repeat; ask us if anything is unclear. Your recurring price does not automatically decrease after first-order gifts have been delivered.

Make sure you're using the same email address as your order confirmation. If you still can't access your membership, email contact@tryolvera.shop from that address and include your order number if you have it.

You can ask us for help with a cancellation or upcoming refill in that email—you don't need to solve the sign-in problem first.

Follow the directions on your own pouch, including the serving size, how often to take it and any instructions about food. Directions can differ between products.

Don't exceed the recommended serving. If the label is unclear or hard to read, send us the product name and a photo so we can help you find the right information.

Take it as directed and connect it with something you already do regularly, such as breakfast, if that fits the label directions. Keep healthy meals, movement and sleep part of your routine too.

There isn't one results timeline for every person or product, and a change you can feel isn't guaranteed. Don't increase the serving to try to speed things up. For a specific health concern, speak with your healthcare professional.

A pouch labeled 60 softgels / 30 servings lasts 30 days when taken at the labeled serving of two softgels a day. Check your own pouch for its count and directions; products and pack sizes can differ.

A bundle's number of pouches does not automatically change your subscription billing schedule. Check your order confirmation and Manage Membership for the next refill date.

Don't take an extra serving to make up for a missed one. Follow the directions on your product label, and ask your pharmacist or healthcare professional if you're unsure how to resume.

Check with your doctor or pharmacist before combining supplements or taking them with medication. Show them the full ingredient lists so they can check for interactions and overlapping ingredients.

Get advice first if you have a medical condition, are pregnant or nursing, have surgery planned, or are considering a supplement for a child. Supplements aren't a replacement for prescribed treatment.

Read the Supplement Facts and other-ingredients list on your pouch and the information on that product's page. Formulas differ, so don't assume every Olvera product has the same ingredients or suits the same dietary requirements.

If you have an allergy or need information that's missing, contact us before taking it. Your pharmacist or healthcare professional can help assess whether it is suitable for you.

Follow the storage instructions on your pouch and keep it securely closed, out of reach of children. Avoid leaving it somewhere hot or damp.

Check the pouch for the printed expiry or best-before date. If you can't find or read it, send us a photo of the packaging and any batch code. Don't use a product past its stated expiry date.

If the softgels are leaking, visibly damaged or look unusual, or the safety packaging is broken, don't take them while the issue is being checked.

Email us photos of the product and pouch, your order number and the batch or lot code if visible. We can't confirm a product is okay to use from a description alone; we'll help with the next steps.

Stop taking the product and contact a healthcare professional. If symptoms are severe or you need urgent help, seek medical care immediately—don't wait for a support reply.

Please also let us know the product name, order number and batch or lot code if available. Keep the pouch so the product can be identified. Our support team can help with the order and record the concern, but cannot diagnose symptoms or provide treatment advice.

Your first order of each Olvera product is covered by the 30- or 90-day money-back guarantee offered for that product when you purchased it. Our current oregano and aged garlic offers carry 30 days; cayenne pepper carries 90 days. If you're not satisfied, contact us within the applicable period after confirmed delivery—no questions asked.

Up to one supplement pouch may be opened; additional pouches being returned must be unopened. Return the remaining product and packaging for the items being returned as instructed. The satisfaction guarantee is limited to one claim per product for each customer or household, and return postage is normally your responsibility. See our Refund Policy for the full terms.

Each product keeps the guarantee offered for it when you purchased it. For example, cayenne pepper's 90-day window does not extend oregano's 30-day window in the same order.

For separate parcels, count from the confirmed delivery of the product you want to return. Tell us which items you're returning so we can give you the right instructions. Each product's guarantee covers your first order of that product.

Each product has its own satisfaction claim, but the one-opened-pouch limit applies to the whole order: if you return products from the same order at different times, only one opened pouch can be included in total. If you are considering returning several products, contact us about all of them before sending a return.

Yes. The satisfaction guarantee applies to your first order of each product, so your first cayenne pepper order is covered by its 90-day guarantee even if you've bought oregano or aged garlic before. Later orders of the same product can use the unopened-product return option described below.

Contact us with your order number if you're unsure which option applies. Damaged, defective or incorrect items are handled separately.

Yes. For an eligible first-order guarantee return, the one opened pouch can be partly used or empty. Keep the pouch and return it with the other items being returned as instructed. Additional supplement pouches must be unopened.

Contact us within the guarantee period offered for that product when you purchased it: 30 days for our current oregano and aged garlic offers, or 90 days for cayenne pepper, starting from confirmed delivery. See our Refund Policy for the remaining conditions.

The 90-day guarantee gives you longer to request a return. Under the current policy, up to one supplement pouch per order may be opened, partly used or empty. Additional pouches being returned must remain unopened.

Keep the opened pouch and the remaining product and packaging for the items you're returning. The same limit applies to orders with a 30-day guarantee.

Email contact@tryolvera.shop from the email used at checkout and include your order number. We'll provide return instructions and the correct address.

Please don't send a parcel before receiving those instructions or use the address on the original shipping label. Ship the return within 14 days after receiving the instructions, and keep a tracked-shipping receipt.

For a satisfaction return, you cover the return postage and are responsible for the parcel reaching us. We recommend using tracked shipping.

If we sent the wrong item or it arrived damaged or defective, we cover any return shipping we require. Contact us first so we can arrange the appropriate next step.

For an eligible return, we refund the amount paid for the returned products and the related product tax. We don't charge a restocking fee.

Original or expedited shipping charges, if any, aren't refundable unless the return was caused by our error or applicable law requires otherwise. See our Refund Policy.

After an eligible return is received and reviewed, we'll issue the refund to your original payment method within five business days. Your bank or payment provider may take additional time to show it.

If you're unsure whether your return or refund has been received, email us with your order number and return tracking, if available.

For a later order of a product you've bought before, including subscription refills, contact us within 30 days of confirmed delivery. Unopened products may be returned under our Refund Policy.

Opened later orders aren't covered by the first-order satisfaction guarantee unless required by law. This doesn't change how we handle damaged, defective or incorrect items—contact us promptly about those. Returning an order doesn't automatically cancel future subscription renewals; request cancellation separately if needed.

We may ask for promotional gifts to be returned with an order. If so, we'll clearly include that in your return instructions, and those gifts must be included for the full eligible refund.

If we don't ask you to return a gift, you may keep it. Please check the instructions before posting your return.

Email contact@tryolvera.shop, or use our contact form.

Please include your order number if you have it, the email used at checkout and a short explanation of what you need. For a product or packaging issue, photos and the batch code can help. We'll get back to you as soon as possible.

Need help with a missing parcel, unexpected charge or return? You can contact us directly so we can check the order and explain your options.