Terms of Service

Last updated: August 29, 2026

Overview

These Terms of Service govern your use of the Olvera website and any purchase made through it.

Throughout these Terms, “Olvera,” “we,” “us” and “our” refer to the operator of the Olvera store. By accessing the website or placing an order, you agree to these Terms and the policies referenced within them.

If you do not agree, do not use the website or place an order.

Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to place an order.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

Products may not be purchased for unlawful use or unauthorized commercial resale.

Dietary Supplement Information

Olvera products are dietary supplements, not medicines.

Information provided through our website, advertising, emails, product pages or customer support is for general informational purposes. It is not medical advice and is not a substitute for advice, diagnosis or treatment from a qualified healthcare professional.

Always read and follow the product label. Consult a healthcare professional before using a dietary supplement if you are pregnant or nursing, take medication, have a medical condition, are preparing for surgery, or are considering the product for someone under 18.

Stop using the product and seek appropriate medical advice if you experience an adverse reaction. For an urgent or serious medical concern, seek immediate medical assistance.

Individual experiences vary. Reviews, testimonials and descriptions of customer experiences do not guarantee that another customer will experience the same result.

These statements have not been evaluated by the Food and Drug Administration. Olvera products are not intended to diagnose, treat, cure or prevent any disease.

Product Information

We make reasonable efforts to present product descriptions, ingredients, quantities, images and other information accurately.

Packaging, colors and minor presentation details may occasionally differ from website images. Any such difference does not change the product identity, quantity or required labeling.

Product availability may change without notice. We may limit quantities, discontinue a product or decline an order when reasonably necessary.

Nothing in these Terms permits us to substitute a materially different product without your agreement.

Orders

Submitting an order is an offer to purchase the products shown in your order summary.

After an order is placed, we may send an acknowledgement or confirmation email. We may decline or cancel an order before shipment because of payment problems, suspected fraud, inventory errors, pricing errors, address problems, quantity limits or another legitimate operational reason.

If we cancel an order after payment has been collected, we will refund the cancelled amount to the original payment method.

We may limit or cancel orders that appear to have been placed for unauthorized resale, abuse of a promotion or fraudulent activity.

Prices and Payment

The price charged is the price displayed in your order summary when the order is submitted, subject to correction of an obvious error.

Applicable taxes, shipping charges and discounts are displayed before payment when required.

By submitting payment information, you authorize us and our payment providers to charge the total shown for the order.

If an obvious pricing or offer error affects an order, we may contact you for approval of the corrected terms or cancel and refund the affected order.

Subscriptions

When a subscription is selected, you authorize recurring charges and shipments according to the products, price and 30-day frequency displayed before payment.

Subscriptions continue until cancelled. Promotional gifts may be limited to the first qualifying order and may not be included with renewals.

Subscription billing, management and cancellation are governed by our Subscription Policy.

Promotions and Gifts

Discounts, bundles, promotional gifts and limited offers are subject to the terms displayed with the applicable offer.

Unless otherwise stated, promotions cannot be combined. Promotional availability may be limited, and we may correct or cancel an offer affected by an obvious technical or pricing error.

We will not replace an advertised promotional item with a materially different item without your agreement. If a promotional item becomes unavailable, we may offer an acceptable alternative or another reasonable resolution.

Shipping

Order processing, delivery estimates, tracking and shipping-related issues are governed by our Shipping Policy.

Shipping and delivery dates are estimates unless expressly stated otherwise. Customers are responsible for providing a complete and accurate delivery address.

Returns and Refunds

Returns, satisfaction claims and refunds are governed by our Refund Policy.

Cancelling a subscription does not automatically cancel or refund an order that has already been processed.

Nothing in these Terms limits a refund or other remedy that cannot legally be limited.

Customer Accounts

You are responsible for keeping your account information current and maintaining the confidentiality of your account access.

Notify us promptly if you believe your account or payment information has been used without authorization.

We may restrict account access when reasonably necessary to protect a customer, investigate suspected fraud or secure the website.

Acceptable Use

You may not use the website to:

• Break the law or violate another person’s rights.

• Submit false, fraudulent or misleading information.

• Interfere with the website’s security or operation.

• Introduce malicious code or attempt unauthorized access.

• Scrape, copy or exploit website content for unauthorized commercial purposes.

• Impersonate another person.

• Abuse promotions, refunds, subscriptions or customer accounts.

We may suspend or block access connected to harmful, fraudulent or unlawful activity.

Intellectual Property

The website and its original content—including the Olvera name, branding, copy, graphics, product presentation and design—are owned by or licensed to Olvera and are protected by applicable intellectual-property laws.

You may use the website for personal shopping and informational purposes. You may not reproduce, sell, distribute or commercially exploit protected content without written permission.

Reviews and Other Submissions

Any review or other content you submit must reflect your honest experience and must not be unlawful, misleading, abusive or infringe another person’s rights.

You retain ownership of your submission but give Olvera a non-exclusive, worldwide, royalty-free permission to display, reproduce, edit for formatting or length, and use it in connection with the website, products and marketing.

We may remove content that violates these Terms. We are not required to publish every submission.

Third-Party Services

The website may use or link to services operated by third parties, including Shopify, payment providers, subscription-management services, carriers and social platforms.

Their services may be governed by their own terms and privacy practices. We are not responsible for a third-party service that we do not control, but this does not remove any responsibility Olvera has to you under applicable law.

Website Availability

We try to keep the website accurate, secure and available, but we cannot guarantee uninterrupted or error-free access.

We may update, suspend or change website features when reasonably necessary for maintenance, security or business operations.

Limitation of Liability

To the fullest extent permitted by law, Olvera will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of the website or a purchase.

Where liability may lawfully be limited, Olvera’s total liability relating to an order will not exceed the amount paid for the order giving rise to the claim.

These limitations do not apply to fraud, willful misconduct, personal injury caused by negligence, product liability or any other liability that cannot legally be excluded or limited.

Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, government action, carrier disruption, labor disputes, widespread service outages or supply interruptions.

This does not affect any right to cancel or receive a refund that applies under law or our published policies.

Resolving a Problem

If you have a problem with an order, subscription or the website, contact contact@tryolvera.shop so we have an opportunity to resolve it promptly.

These Terms are governed by the laws of the State of Texas and applicable United States federal law, without overriding mandatory consumer protections that apply where you live.

If a dispute cannot be resolved directly, it may be brought before a court with lawful jurisdiction.

Changes to These Terms

We may update these Terms to reflect changes in the website, products, business practices or law.

The version published when an order is placed governs that order unless a later change is required by law or agreed with you. Material changes will apply prospectively.

Severability

If part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

Entire Agreement

These Terms, your order confirmation, and the Refund, Shipping, Subscription and Privacy Policies form the agreement governing your use of the website and purchases from Olvera.

Contact

Questions about these Terms may be sent to contact@tryolvera.shop.