Shipping Policy

Last updated: August 29, 2026

Where We Ship

Olvera currently ships to eligible addresses within the United States and may offer shipping to additional countries or regions when available.

Shipping availability is determined at checkout and may change. If checkout accepts your address and displays an available shipping option, your destination is currently eligible.

Available shipping options and any applicable charges are displayed before payment.

Estimated Delivery

Most orders within the United States arrive within five to nine business days after shipment. Depending on the destination, carrier conditions and other circumstances, delivery may take up to 14 business days.

Orders shipped outside the United States may take longer. Available delivery estimates will be displayed at checkout when possible, but customs processing and local carrier conditions may affect the final delivery date.

Processing time is separate from transit time. Delivery estimates are not guaranteed and may be affected by severe weather, peak shipping periods, customs processing, service interruptions or other circumstances outside our reasonable control.

International Orders

International orders may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country.

Unless checkout states otherwise, these charges are the customer’s responsibility and are not controlled or collected by Olvera. We cannot guarantee how long customs clearance will take.

If an international shipment is refused or returned because applicable duties or taxes were not paid, the available refund will be determined under our Refund Policy after accounting for any non-refundable shipping or return costs.

Tracking

When your order ships, we will send a shipping confirmation email containing the available tracking information.

It may take up to 48 hours after shipment for the carrier to display its first tracking scan.

For U.S. orders, contact contact@tryolvera.shop if the order has not arrived within 14 business days after shipment. For international orders, contact us if the estimated delivery window shown at checkout or in the tracking information has passed.

Address Changes and Order Cancellations

Review your shipping address carefully before placing an order.

If you need to change or cancel an order, contact contact@tryolvera.shop as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after processing has begun.

Updating the address saved in your account or subscription does not automatically change an order that has already been processed.

Separate Shipments

Items from the same order may occasionally arrive in separate packages. When available, separate tracking information will be provided for each shipment.

You will not be charged additional shipping solely because we divided an order into multiple shipments.

Delayed or Unavailable Items

If an item becomes unavailable or a delay materially affects when we can ship your order, we will contact you with the available options.

Depending on the circumstances, you may choose to wait, accept an alternative only with your agreement, or cancel the affected item for a refund.

We will not substitute a product without your approval.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot find it, check around the delivery location and with other members of your household, neighbors or building management.

If the package is still missing, contact contact@tryolvera.shop promptly. We will review the tracking information and help determine the appropriate next step. We may ask you to cooperate with a carrier investigation.

Damaged, Incorrect or Missing Items

Contact contact@tryolvera.shop promptly if your package arrives damaged, contains an incorrect item or is missing part of the order.

Include your order number and photographs of the product, packaging and shipping label when reasonably available. Keep the packaging until the issue has been resolved.

Depending on the circumstances, we will provide a replacement, refund or another solution acceptable to you. We will tell you if anything needs to be returned.

Returned or Undeliverable Packages

A package may be returned to us if the address is incorrect or incomplete, the delivery is refused, or the package is not collected.

Contact us if this happens. We will review the order and offer the available reshipment or refund options. Additional shipping charges may apply when the return was caused by an incorrect address, refusal or failure to collect the package.

Any refund will be handled under our Refund Policy.

Subscription Shipments

Subscription orders follow the same processing and estimated delivery timelines as one-time orders.

Subscription billing dates are not guaranteed delivery dates. Changes to an upcoming subscription should be made before the order is processed.

Contact

For shipping assistance, email contact@tryolvera.shop and include your order number.