Subscription Policy

Last updated: August 29, 2026

How Olvera Subscriptions Work

Olvera offers both subscription and one-time purchase options where displayed.

When you complete checkout with a subscription selected, you authorize Olvera to charge your chosen payment method and send the recurring products listed in your order summary every 30 days until you cancel.

There is no minimum commitment, and you may cancel at any time without a cancellation fee.

Before payment, your order summary displays the products, quantities, recurring price, delivery frequency, applicable taxes and any shipping charge. These details are also included in your order confirmation and subscription account.

Billing and Delivery

Your payment method will be charged every 30 days at the recurring price shown when you subscribed, unless the subscription is changed or cancelled.

After each successful renewal charge, the order is prepared and shipped under our Shipping Policy. The billing date is not the delivery date.

Applicable taxes displayed for the subscription may be added to each renewal.

First-Order Gifts

Promotional gifts included with a qualifying subscription are provided with the first order only. They are not included in renewal shipments unless the offer expressly states otherwise.

The glass jar and travel case are promotional gifts and do not renew.

Any Olvera or Vitamin D3 + K2 pouches listed as recurring products in your subscription summary will continue to renew every 30 days. The recurring subscription price does not decrease after the first-order gifts have been delivered.

Managing Your Subscription

Sign in to your Shopify customer account at /account to view your subscription and next scheduled billing date.

Available account controls may allow you to:

• Cancel the subscription.

• Skip an upcoming order.

• Pause or resume deliveries.

• Update your shipping address.

• Update your payment method.

• Make other available subscription changes.

You may also email contact@tryolvera.shop for assistance. Contact us from the email address connected to the subscription and include your order number when available.

Cancelling

To avoid the next charge, cancel before the next scheduled order is processed.

Cancellation through your customer account is effective when the account confirms the cancellation. If you request cancellation by email, we will send confirmation after it has been completed.

If a cancellation request is received after a renewal order has already been processed, the cancellation will stop future renewals but may not stop the current order.

We will not require a phone call, an explanation or acceptance of another offer before allowing you to cancel.

Skipping, Pausing or Changing an Order

Submit any skip, pause, address change or other subscription update before the next order is processed.

Changes made after processing may apply only to future renewals unless we are still able to stop or update the current order.

Changing an address in your account does not automatically redirect an order that has already been processed or shipped.

Processed Renewal Orders

Cancelling a subscription does not automatically cancel or refund an order that has already been charged or shipped.

If a renewal order has already been processed, contact us promptly. Any return or refund will be handled under our Refund Policy.

Payment Problems

If a renewal payment cannot be completed, we may notify you and retry the payment.

Your subscription may be paused or cancelled if a valid payment method is not available. You can update available payment information through your customer account.

A successful retry may change the next billing date.

Price or Subscription Changes

We will never change the recurring price or another material subscription term without your approval. 

We will not silently replace a recurring product with a different product. If a recurring item becomes unavailable, we may delay or skip the affected shipment, or cancel and refund the affected item or subscription.

Cancelling a Subscription From Our Side

We may cancel a subscription because of product unavailability, repeated payment failure, suspected fraud or another legitimate operational reason.

If we cancel your subscription, you will not be charged for future renewal orders.

Consumer Rights

Nothing in this policy limits any cancellation, renewal, refund or other consumer right that cannot be excluded under applicable law.

Contact

For subscription assistance, sign in at /account or email contact@tryolvera.shop.