Refund Policy
Last updated: October 6, 2026
Product-Specific Money-Back Guarantee
Your first order of each Olvera product is covered by the money-back guarantee offered for that product when you purchased it. If you're not satisfied, contact us within that product's guarantee period—no questions asked.
Current product offers:
- Oregano: 30 days.
- Aged Garlic: 30 days.
- Cayenne Pepper: 90 days.
The guarantee period shown in the product's offer at the time of purchase applies to that purchase. A later change to an offer does not change your existing guarantee. If you need help confirming the period for your order, email contact@tryolvera.shop.
The period begins on the date tracking confirms delivery of the product being returned. If an order contains products with different guarantee periods, each product keeps its own period. A 90-day guarantee on one product does not extend a 30-day guarantee on another product in the same order.
If you received the product but tracking has no confirmed-delivery scan, contact us with your order number, tracking information and the date it arrived. We will help confirm the delivery date used for your guarantee. If the parcel has not arrived, contact us for shipping assistance.
To qualify:
- The order must have been purchased directly from the Olvera website.
- Contact us within the applicable 30- or 90-day period after confirmed delivery to start the return.
- Up to one supplement pouch per order may be opened, partly used or empty. Any additional supplement pouches included in the return must be unopened.
- All remaining product and packaging for the items being returned must be returned as instructed. Keep the opened pouch, even if it is empty.
The satisfaction guarantee applies to your first order of each product, for example your first oregano order, your first aged garlic order and your first cayenne pepper order, and is limited to one satisfaction claim per product for each customer or household. Sale and promotional pricing do not affect eligibility. You do not need to explain why you are dissatisfied, but we will need enough information to locate and verify the order.
In an order with more than one product, each product has its own satisfaction claim, but the one-opened-pouch limit applies to the whole order: only one opened pouch can be included across all returns from that order. If you are considering returning more than one product, tell us about all of those items before shipping a return.
A 90-day guarantee extends the time to request an eligible return. The same one-opened-pouch limit applies; it does not permit multiple opened pouches to be returned under the satisfaction guarantee.
Starting a Return
Email contact@tryolvera.shop from the email address used at checkout and include your order number.
We will provide return instructions and the correct return address. Please do not send a parcel before receiving these instructions, or use the address on the original shipping label.
Ship your return within 14 days after receiving the return instructions. Contacting us within the guarantee period starts the return; the return parcel does not need to reach us within that same period if you ship within the instructed deadline. We recommend tracked shipping and keeping your receipt.
Promotional Gifts
We may ask for promotional gifts to be returned with an order, depending on the circumstances.
If a gift must be returned, we will clearly say so in your return instructions. Otherwise, you may keep it. Required gifts must be included for the full eligible refund.
Return Shipping
For a satisfaction return, you are responsible for the return shipping cost and the parcel reaching us.
If we sent the wrong item, or an item arrived damaged or defective, we cover any return shipping we require.
Refund Amount and Timing
After an eligible return is received and reviewed, we refund the amount paid for the returned products and the related product tax to your original payment method within five business days.
Original or expedited shipping charges, if any, are not refundable unless the return was caused by our error or applicable law requires otherwise.
We do not charge a restocking fee. Your bank or payment provider may take additional time to show the refund.
Other Resolutions
Depending on the circumstances, we may offer a replacement, store credit, partial refund or another solution acceptable to you.
You are not required to accept an alternative if you are eligible for a refund under this policy.
Subscription and Later Orders
Cancelling a subscription stops future renewals. It does not automatically cancel or refund an order already processed.
An unopened product from a later order of a product you have already ordered, including subscription refills, may be returned if you contact us within 30 days of confirmed delivery. Opened later orders are not covered by the first-order satisfaction guarantee unless required by law.
The 90-day first-order guarantee does not automatically extend to subscription refills or later orders. Returning an order does not automatically cancel the subscription; request cancellation separately if you want future renewals to stop.
Damaged, Defective, Incorrect or Missing Items
Contact us promptly with your order number and photos when reasonably available if an item arrives damaged, defective, incorrect or missing.
We will provide a replacement, refund or another appropriate resolution, and tell you whether anything needs to be returned. These issues are handled separately from a change-of-mind satisfaction return.
Purchases From Other Sellers
We can process returns only for purchases made directly from the Olvera website. For purchases from another seller, contact that seller under its own return policy.
Fair Use
We may decline duplicate, unverifiable or abusive requests, or requests that do not meet the conditions of this policy. Nothing in this policy limits rights that cannot be excluded under applicable law.
Contact
For return or refund assistance, email contact@tryolvera.shop.